Exchange / Return Policy

In order for returns/ exchange to be processed, all items must be unworn and unwashed with original tags intact and unaltered in any ways. You will be issued an online gift code equivalent to the purchase price of each returned item(s), valid for a year. Delivery fees, if any, will not be refunded.

All items must be exchanged/returned within 30-days from date of order.

For exchange/ returns, print the return/ exchange form here.
Pack your item(s) and a completed Returns Form together in a parcel.

You may:

  1. Drop it off at the Stitched Custom Store
  2. Mail it back to us
    193A Kitchener Road, Singapore 208534

Exchange/ Return items processing time

Returns will be processed within 14 business days (not inclusive of weekends and Singapore public holidays) from the date we receive your parcel.

An email or SMS update will be sent to you once your item has been processed.

How will I receive my refund for returned items

Cash refunds are not provided for returns. An online gift voucher equivalent to the purchase price of the item(s) returned will be issued in your account.

The online gift voucher will have a one year validity.